Privacy Policy

We collect information you provide directly when you create an account, fill out forms, or communicate with us. This includes:

• Personal Information: Name, email address, phone number, and professional details (for lawyers, CAs, and company secretaries).
• Account Data: Login credentials, profile preferences, and account settings.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, and session duration.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Communication Data: Messages exchanged through consultations, appointment notes, and documents uploaded to the platform.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Match clients with appropriate professionals
• Power AI-driven legal assessments and recommendations
• Process transactions and send related communications
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security audits.

While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breach in accordance with applicable laws.

We do not sell your personal information. We may share your information in the following circumstances:

• With Professionals: When you book a consultation or engage a professional through ProSetu, relevant case details are shared with the assigned professional.
• Service Providers: We use trusted third-party services for hosting, analytics, payment processing, and communication, who are bound by confidentiality obligations.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
• Portability: Request your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact our Grievance Officer at support@prosetu.com. We aim to acknowledge requests within 7 working days.

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of the Service.

In compliance with the Information Technology Act, 2000 and rules made thereunder, you can contact our Grievance Officer for any concerns about your personal data or how it is processed.

• Company: OMNISETU IT SERVICES PRIVATE LIMITED
• Email: support@prosetu.com
• Phone: +91 9972424273
• Registered office: A-133, 4th Floor, Gali No. 2, Vikas Marg, Shakarpur, East Delhi, Delhi 110092, India
• Or visit our Contact page.